Accommodation Terms and Conditions

Article 1 – Application of These Terms and Conditions

1. Accommodation contracts and related agreements entered into between the Hotel and its guests shall be governed by these Terms and Conditions. Any matters not specified herein shall be governed by applicable laws and regulations or generally accepted customs.

2. Notwithstanding the preceding paragraph, the Hotel may accept special agreements provided that such agreements do not conflict with the intent of these Terms and Conditions, applicable laws and regulations, or generally accepted customs.

Article 2 – Refusal of Accommodation

The Hotel may refuse to enter into an accommodation contract under any of the following circumstances:

When the accommodation request does not comply with these Terms and Conditions.
When all rooms are fully booked and no accommodation is available.
When the prospective guest is likely to engage in conduct that violates applicable laws, public order, or accepted standards of decency in connection with their stay.
When the prospective guest is identified as a designated organized crime group, member, associate, or other anti-social force as defined under the Act on Prevention of Unjust Acts by Organized Crime Group Members.
When the prospective guest is a corporation or other organization whose business activities are controlled by anti-social forces.
When the prospective guest is a corporation or other organization whose officers or directors include members of anti-social forces.
When the prospective guest is clearly suffering from a communicable disease.
When the Hotel is asked to bear an unreasonable burden beyond what is reasonably acceptable in connection with the accommodation.
When accommodation cannot be provided due to natural disasters, facility malfunctions, or other unavoidable circumstances.
When the prospective guest is considered likely to cause significant inconvenience to other guests.
When the prospective guest has engaged in behavior or made statements that cause significant inconvenience to other guests.
When the prospective guest has engaged in behavior that interferes with the duties or operations of the Hotel's officers, employees, or other staff.
When the prospective guest is considered likely to bring hazardous materials onto the premises, including heating appliances or flammable liquids, drugs prohibited by law, or substances harmful to human health.
When the prospective guest has previously been subject to the application of Article 6, Paragraph 1, Items 1, 4, or 5 of these Terms and Conditions.
Any other circumstances in which the Hotel has a legitimate reason to refuse accommodation.

Article 3 – Guest Information

1. Any person wishing to enter into an accommodation contract with the Hotel must provide the following information:

The guest's address, full name, and telephone number.
The date of stay, expected arrival time, and the applicant's telephone number and full name.
Any other information deemed necessary by the Hotel.

2. If a guest requests to extend their stay beyond the originally agreed departure date, the Hotel shall treat such request as a new application for an accommodation contract from the time the request is made.

Article 4 – Formation of the Accommodation Contract

1. An accommodation contract shall be deemed established when the Hotel accepts the application described in the preceding article.

2. Upon establishment of the accommodation contract, the Hotel may specify a payment deadline and request a deposit. The deposit shall not exceed the accommodation charges for the entire stay, or three days' accommodation charges if the stay exceeds three days. The guest must pay the deposit by the deadline specified by the Hotel.

3. If the circumstances specified in Article 5 apply, the deposit shall be applied toward the cancellation fee. Any remaining balance shall be refunded to the guest.

Article 5 – Cancellation by the Guest

1. If the applicant cancels all or part of the accommodation contract, the Hotel shall charge a cancellation fee in accordance with Appendix 1.

2. If a guest fails to arrive by midnight on the scheduled check-in date without prior notice, or within two hours after the previously notified expected arrival time, the Hotel may consider the accommodation contract canceled by the applicant and process it accordingly.

Article 6 – Cancellation by the Hotel

1. The Hotel may cancel an accommodation contract under any of the following circumstances:

When any of the circumstances specified in Article 2, Items 3 through 15, arise.
When the guest fails to provide any of the information required under Article 3, Paragraph 1.
When the guest fails to pay the deposit by the specified deadline after the Hotel has requested payment in accordance with Article 4.
When a person who is not registered as a guest enters the guest room.
When the guest engages in smoking in bed, tampers with fire safety equipment, or violates any other prohibited conduct specified in the Hotel's House Rules.

Article 7 – Guest Registration

Guests must register the following information with the Hotel using the designated procedure no later than the day of arrival:

The information specified in Article 3, Paragraph 1, Item 1.
For foreign nationals, nationality and passport number, together with a copy of their passport. However, this requirement does not apply to foreign nationals who have an address in Japan.
The scheduled departure date.
Any other information deemed necessary by the Hotel.

Article 8 – Check-in and Check-out Times

1. Guests may check in from 3:00 PM. Check-out time is 10:00 AM.

2. As a general rule, the Hotel does not permit extensions of check-out time beyond 10:00 AM.

3. From 10:00 AM to 3:00 PM, guest rooms are scheduled for cleaning. However, guests staying for two or more consecutive nights may continue to use their rooms freely during this period, as no room cleaning service will be provided. Guests are responsible for the safekeeping of their valuables, and the Hotel shall not be liable for any loss or damage to such items.

4. If a guest remains at the Hotel after 10:00 AM on the scheduled departure date, an additional fee of JPY 4,000 per hour will be charged. If the guest remains beyond 12:00 PM, a fee equivalent to 100% of the accommodation charge will be charged.

5. Notwithstanding the preceding paragraphs, the Hotel reserves the right to change check-in and check-out times when necessary.

Article 9 – Payment of Accommodation Charges

1. Guests must pay the accommodation charges using the designated payment method no later than the time of check-in.

2. No refund of accommodation charges shall be made if a guest voluntarily chooses not to stay after having commenced use of the guest room.

Article 10 – Compliance with House Rules

Guests must comply with the House Rules established by the Hotel while on the premises.

Article 11 – Hotel's Liability

1. The Hotel's responsibility under the accommodation contract shall commence at the earlier of the following times: when the guest completes registration at the Hotel or when the guest enters the guest room. Such responsibility shall end when the guest leaves the guest room upon departure.

2. If the Hotel is unable to provide the reserved guest room for reasons attributable to the Hotel, the Hotel shall arrange alternative accommodation with the same or similar conditions, unless such arrangements are difficult due to natural disasters or other unavoidable circumstances. If the cost of one night's accommodation at the alternative facility exceeds the original one-night accommodation charge at the Hotel at the time of booking, the Hotel shall pay the difference.

Article 12 – Handling of Guest Belongings

1. The Hotel shall not be liable for the loss of or damage to any belongings brought onto the premises by guests, unless such loss or damage is caused intentionally or through gross negligence on the part of the Hotel.

Article 13 – Storage of Luggage and Personal Belongings

1. If a guest's luggage arrives at the Hotel before the scheduled stay, the Hotel will accept responsibility for storing it only if prior approval has been obtained from the Hotel. The luggage will be handed over to the guest upon check-in.

2. If a guest leaves luggage or personal belongings behind after check-out, the Hotel will store such items for seven days, including the date they are discovered. After this period, the Hotel may dispose of them. Food, beverages, and magazines will be disposed of on the day they are discovered.

Article 14 – Parking Liability

When guests use the Hotel's parking facilities, the Hotel provides parking space only and does not assume responsibility for the management or safekeeping of parked vehicles, regardless of whether vehicle keys have been deposited with the Hotel. However, the Hotel shall be liable for damages caused by its intentional acts or gross negligence in managing the parking facilities.

Article 15 – Guest Liability

If the Hotel suffers any damage due to the intentional acts or negligence of a guest, the Hotel shall be entitled to claim compensation for such damage from the guest concerned.

Article 16 – Exclusive Jurisdiction and Governing Law

Any disputes arising in connection with these Terms and Conditions shall be resolved in accordance with the laws of Japan by the Japanese court having jurisdiction over the location of the Hotel.

House Rules

To ensure the public nature of the accommodation facility and provide all guests with a safe, comfortable, and pleasant stay, all guests are required to comply with the following House Rules pursuant to Article 10 of the Accommodation Terms and Conditions.

Failure to comply with these rules may result in the cancellation of the accommodation contract in accordance with Article 6 of the Accommodation Terms and Conditions.

(1) Guest rooms must not be used for purposes other than accommodation without prior permission from the Hotel.

(2) Guest rooms must not be sublet to any third party without prior permission from the Hotel.

(3) Guest rooms or common areas must not be used as offices, business premises, or places of commercial operation.

(4) Guests must not use any equipment that produces flames or poses a fire hazard, including heating or cooking appliances and irons, anywhere inside the premises. This restriction does not apply to equipment provided by the Hotel for guest use.

(5) Smoking is strictly prohibited indoors.

(6) Guests must not engage in loud conversations, singing, shouting, or other noisy behavior that may disturb or inconvenience other guests anywhere on the premises or inside guest rooms.

(7) The following items are prohibited from being brought onto the premises:

Animals or birds.
Items that produce unpleasant odors.
Excessively large quantities of personal belongings or other items.
Explosives, gasoline, or other highly flammable or combustible materials.
Firearms, swords, drugs, or other items that are not legally permitted to be possessed.
Any other items that the Hotel considers potentially harmful to the safety or comfort of other guests.

(8) Gambling or any other conduct that violates public order or accepted standards of decency is prohibited on the premises.

(9) Guests must not invite or allow any third party who is not registered as a guest to enter the guest room.

(10) Hotel facilities and equipment must not be used for purposes other than those for which they are intended.

(11) Furniture, equipment, and other items belonging to the Hotel must not be removed from the premises or relocated to other areas within the Hotel.

(12) Guests must not attach or install any objects to the Hotel's buildings or facilities, or move any existing fixtures or equipment to other locations.

(13) Guests must not display or place any items in windows or other visible areas that may negatively affect the exterior appearance of the Hotel.

(14) Guests must not distribute advertisements, sell goods, solicit donations, collect signatures, or engage in similar activities directed at other guests anywhere on the premises.

(15) Guests must not leave personal belongings or garbage unattended anywhere on the property.

(16) Guests must not bring food or beverages into their rooms in quantities or of a nature that exceed what would generally be considered reasonable, even if such food or beverages have been purchased by the guests themselves.

(17) Guests must notify the Hotel's manager in advance if they wish to change the number of nights of their stay.

(18) If guests wish to extend their stay, the additional accommodation charges must be paid at the time the extension is requested.

(19) Guests are responsible for the safekeeping of valuables and expensive personal belongings. Such items must not be left unattended in guest rooms. Guests are advised to keep them with them when leaving the room.

(20) The Hotel reserves the right to refuse access to its facilities to the following organizations or individuals:

Designated organized crime groups, members, associates, or other anti-social forces as defined under the Act on Prevention of Unjust Acts by Organized Crime Group Members.
Individuals associated with corporations or organizations whose business activities are controlled by anti-social forces.
Individuals who are found to have engaged in acts of violence, assault, threats, extortion, intimidating or unreasonable demands, or similar conduct.
Individuals whose mental or physical condition, including impairment caused by drugs or other substances, makes it difficult for them to ensure their own safety or who may pose a risk, cause fear, or create anxiety for other guests.
Individuals who fail to immediately cease prohibited conduct after being warned by the Hotel for violating these House Rules.

Appendix 1 – Cancellation Fees

(Reference: Article 5, Paragraph 1)

Cancellation Timing

Cancellation Fee

No-show (failure to arrive)

100%

On the day of arrival

100%

1 day before arrival

100%

5 days before arrival

100%

6 days or more before arrival

The percentages listed above represent the cancellation fee as a proportion of the total accommodation charges confirmed at the time the accommodation contract was established.

The cancellation fee shall be calculated by multiplying the total accommodation charges applicable to the canceled room(s) by the percentage corresponding to the date and time of cancellation, as specified in the table above.

Disclosure Based on the Act on Specified Commercial Transactions

Business Operator
THAYER Co., Ltd.

Representative
Eduard Gregory Thayer

Business Address
3-3-10 Asakura-cho, Ashikaga City, Tochigi Prefecture, Japan

Telephone Number
070-8947-1012

Accommodation Fees
Please refer to the details of each accommodation plan on our official website.

Additional Fees
Consumption tax, cleaning fees, and other additional charges may apply. Please check our official website or contact us for further details.

Payment Method
Credit Card

Payment Timing
Payment is required at the time of booking.

Formation of the Accommodation Contract
The accommodation contract becomes effective when the booking confirmation email is sent to the guest.

Cancellation Policy
Cancellation fees are charged as follows:

6 days before the scheduled check-in date: 0% of the accommodation fee
5 days before the scheduled check-in date: 100% of the accommodation fee
1 day before the scheduled check-in date: 100% of the accommodation fee
On the day of arrival or in the event of a no-show: 100% of the accommodation fee

For further details, please refer to our official website or contact us directly.

Email Address
sanomore.co@gmail.com

Privacy Policy

THAYER Co., Ltd. (hereinafter referred to as “the Company”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in connection with the services provided on this website (hereinafter referred to as “the Services”).

Article 1 (Personal Information)

“Personal Information” refers to personal information as defined under the Act on the Protection of Personal Information of Japan. It means information relating to a living individual that can identify a specific individual through details such as their name, date of birth, address, telephone number, or other contact information.

It also includes data relating to an individual's appearance, fingerprints, voiceprints, and information that can identify a specific individual on its own, such as the insurer number on a health insurance card (hereinafter referred to as “Personal Identification Information”).

Article 2 (Methods of Collecting Personal Information)

The Company may request users to provide personal information such as their name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver's license number when using the Services.

The Company may also collect transaction records and payment-related information containing users’ personal information from business partners, including information providers, advertisers, and advertising distribution providers (hereinafter collectively referred to as “Business Partners”).

Article 3 (Purposes of Collecting and Using Personal Information)

The Company collects and uses personal information for the following purposes:

To provide and operate the Services.
To respond to inquiries from users, including verifying their identity.
To send emails regarding new features, updates, campaigns, and other information about the Services currently used by users, as well as information about other services provided by the Company.
To contact users when necessary regarding maintenance, important notices, and other relevant matters.
To identify users who violate the Terms of Service or attempt to use the Services for fraudulent or improper purposes, and to refuse their use of the Services.
To allow users to view, modify, or delete their registered information and view their usage status.
To charge users for fees associated with paid services.
For purposes incidental to the above purposes.

Article 4 (Changes to the Purposes of Use)

The Company may change the purposes for which personal information is used only when the new purposes are reasonably considered to be related to the original purposes.
If the purposes of use are changed, the Company will notify users of the revised purposes through the Company's prescribed methods or publish them on this website.

Article 5 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to any third party without obtaining the user's prior consent, except in the following cases or where otherwise permitted by the Act on the Protection of Personal Information or other applicable laws and regulations:
1. When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent.
2. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the individual's consent.
3. When it is necessary to cooperate with a national or local government agency, or a person entrusted by such an agency, in carrying out duties prescribed by law, and obtaining the individual's consent may impede the performance of those duties.
4. When the following matters have been announced or made publicly available in advance, and the Company has notified the Personal Information Protection Commission:
  a. That the purpose of use includes the provision of personal information to third parties.
  b. The categories of personal information to be provided to third parties.
  c. The means or methods by which personal information will be provided to third parties.
  d. That the Company will cease providing personal information to third parties upon the individual's request.
  e. The method by which the individual may submit such a request.
Notwithstanding the preceding paragraph, the following cases shall not be considered the provision of personal information to a third party:
1. When the Company entrusts all or part of the handling of personal information to a third party within the scope necessary to achieve the purposes of use.
2. When personal information is provided in connection with business succession resulting from a merger or other similar circumstances.
3. When personal information is jointly used with specific parties, provided that the individual has been notified in advance or the information has been made readily accessible to the individual, including the fact of joint use, the categories of personal information to be shared, the scope of parties using the information, the purposes of use by those parties, and the name of the person or entity responsible for managing the personal information.

Article 6 (Disclosure of Personal Information)

When an individual requests disclosure of their personal information, the Company will disclose such information to the individual without undue delay.
However, the Company may withhold all or part of the requested information if disclosure would fall under any of the following circumstances. If the Company decides not to disclose the information, it will notify the individual of that decision without undue delay.
A fee of JPY 1,000 per request will be charged for the disclosure of personal information.
1. Disclosure may harm the life, body, property, or other rights or interests of the individual or a third party.
2. Disclosure may significantly interfere with the proper conduct of the Company's business.
3. Disclosure would otherwise violate applicable laws or regulations.
Notwithstanding the preceding paragraph, the Company will not, in principle, disclose information other than personal information, such as browsing history and characteristic information.

Article 7 (Correction and Deletion of Personal Information)

If a user’s personal information held by the Company is inaccurate, the user may request that the Company correct, add to, or delete such information (hereinafter referred to as “Correction, etc.”) in accordance with the procedures prescribed by the Company.
If the Company determines that it is necessary to comply with a request under the preceding paragraph, the Company will make the relevant Correction, etc. without undue delay.
If the Company makes a Correction, etc. pursuant to the preceding paragraph, or decides not to do so, the Company will notify the user without undue delay.

Article 8 (Suspension of Use of Personal Information)

If an individual requests the suspension or deletion of their personal information (hereinafter referred to as “Suspension of Use, etc.”) on the grounds that the information is being handled beyond the scope of the stated purposes of use or was obtained through improper means, the Company will conduct the necessary investigation without undue delay.
If, based on the results of the investigation described in the preceding paragraph, the Company determines that the request should be granted, it will suspend the use of or delete the relevant personal information without undue delay.
If the Company carries out Suspension of Use, etc. pursuant to the preceding paragraph, or decides not to do so, it will notify the user without undue delay.
Notwithstanding the preceding two paragraphs, if Suspension of Use, etc. would involve substantial costs or is otherwise difficult to implement, and the Company can take alternative measures necessary to protect the rights and interests of the user, the Company will implement such alternative measures.

Article 9 (Changes to This Privacy Policy)

The Company may amend this Policy without notifying users, except where otherwise provided by applicable laws and regulations or this Policy.
Unless otherwise specified by the Company, the revised Privacy Policy will take effect when it is posted on this website.

Article 10 (Contact Information)

For inquiries regarding this Privacy Policy, please contact us at the following:

Address:
236-1 Kamma-cho, Sano City, Tochigi Prefecture, Japan

Facility:
SWEET LOGHOME

Email:
sanomore.co@gmail.com

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